Jill Griffin is author of the internationally-published business best seller, Customer Loyalty: How to Earn It, How to Keep It, a Harvard Business School "Working Knowledge" recommended book. She is co-author of Customer Winback: How To Recapture Lost Customers and Keep Them Loyal, named one the "30 Best Business Books of 2002" by Soundview Executive Book Summaries.

Jill sits on the Board of Directors for Luby's Corporation, a New York Stock Exchange company with 132 restaurant locations and 7400 employees across the southwest.

Since 1988, Jill has served as president of Griffin Group, a customer loyalty consulting firm headquartered in Austin Texas. Clients served include Dell, Ford Motor Company, Wells Fargo, Microsoft, Hewlett Packard, Marriott, Days Inn, Western Union, and Scotland's Department of Tourism.

Jill is a regular lecturer and former faculty member at the University of Texas McCombs of Business where her two books have been adopted as textbooks for the MBA and undergraduate courses on customer management. She is a Magna Cum Laude graduate of the University of South Carolina Moore School of Business from which she earned Bachelor of Science and MBA degrees. In 2003, Jill received the Moore School's Distinguished Alumna award.